Articles from ChargerHelp

ChargerHelp, the technology leader in electric vehicle (EV) charging reliability, today announced significant growth milestones that underscore the industry’s shift toward data-centric operations and proactive service models.

With 64% of Americans now living within two miles of an electric vehicle (EV) charging station, ChargerHelp has released its 2025 EV Charging Reliability Report. Among other findings, the analysis concluded that uptime is a less accurate metric for assessing infrastructure functionality and that the first-time charge success rate (FTCSR) has emerged as a more accurate measure for evaluating driver experience. And while reported uptime has improved, nearly one in three charging attempts still fail, and success rates fell from 85% at new stations to below 70% by year three, showing that traditional metrics mask critical reliability gaps as infrastructure ages. The report provides the most comprehensive view of EV charging infrastructure performance, encompassing over 100,000 sessions across 2,400 chargers, with input from partners including Plug In America and Paren.

ChargerHelp, a leader in EV charging reliability technology, today announced the official formation of SmarterHelp, a fully independent workforce development company created through the strategic spinout of ChargerHelp’s former Learning & Development division. The new organization will operate independently, with its own leadership, mission, and operations, and is not a subsidiary of ChargerHelp. SmarterHelp’s focus is to scale training for in-demand technical careers—beginning with the proven EVSE Reliability Technician Training program.

ChargerHelp, a pioneer in EV charger reliability, has partnered with Epic Charging, a leading EV charging software provider, to launch the industry’s first fully integrated operations and maintenance (O&M) management solution. This collaboration marks a major step toward solving one of the EV industry’s most pressing challenges: charger downtime.